Privacy Policy

Attentive is completely committed to protecting your privacy. This Privacy Policy explains the privacy practices for the Attentive Website and App.

Except as otherwise mentioned, this Policy addresses the collection, use, and disclosure of information that we (i.e., Attentive and its agents) collect from you on this site and the Attentive web applications. It also describes your available choices regarding your personally identifiable information and how this information can be accessed and updated.

We recommend that you read this privacy policy in full to ensure you are fully informed.

Key Terms

Personally identifiable information is information that is used to identify you.

Non-personally identifiable information is information that is not directly tied to a specific user, such as the number of people who visit the website from various states.

IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers and ad servers to identify your computer.

Information Collected

The information collected through our web applications will be limited to provide the services you required. Data stored in our Software as a Service solution by our customers is subject to the customers’ privacy policies, not ours.

Third-party providers have their own privacy policies. In addition, certain third-party offerings made via Attentive website are subject to the terms of third-party privacy policies.

We encourage you to ask questions, review the privacy policies of other sites, and to be very cautious before you disclose your personally identifiable information to any sites. You are responsible for reviewing the Policy each time before using our website or providing any personally identifiable information. If you have questions or concerns regarding this statement, please contact us via email at

If you believe we have violated the Policy, please notify us, and we will promptly investigate and address the issue.

What information do we collect from you?

The information collected via the website falls into one of two categories: personally identifiable information and non-personally identifiable information.

We collect personally identifiable information whenever you voluntarily submit it to the website, including your name, email, company, mailing address, title, area of expertise, telephone number, and credit card information, plus your preferences regarding Attentive products.

Non-personally identifiable information is information that is not directly tied to a specific user, such as the number of people who visit the website from various states. As is true of most websites, we automatically collect and store in log files, statistics and other information about the online activities of our visitors on an aggregated (i.e., collective) basis. For example, we track the number of people who view each page, the order in which pages are viewed, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, clickstream data, and other information to learn which features are the most popular and to refine our design and marketing efforts.

How do we collect information?

Software or Information Downloads: When you download any of our free software from our website or any of our white papers, case studies, or other materials, we may collect and use certain personally identifiable information (e.g., the software you selected, your planned use for the software, your contact information).

View a Video: We may keep a record of what videos were viewed.

Purchases: When you make a purchase, we keep track of what you bought, along with other personal and product information (such as payment, shipping, and warranty data).

Newsletters & Promotional Emails: From time to time, we may offer free electronic newsletters and promotional emails as a service to our registered users, based on a voluntary subscription. If you sign up, we will send you newsletters and e-mails periodically listing industry news, industry events, product information, and other promotions. You will only receive a newsletter if you have provided us your email address.

Webmaster Lists: If you are a webmaster and send us an email, we will collect your email address.

Chat Rooms and Bulletin Boards: From time to time, we may make chat rooms and bulletin boards available to registered users. Please remember that postings to bulletin boards and chat rooms become public information; thus, you should exercise caution when deciding to disclose personally identifiable information within such forums, as it may be collected and used by third parties.

Search Terms: From time to time, we may offer the ability for you to search our website for information that interests you. We may save those search terms and display certain banner ads tied to your search term.

Online Surveys and Polling: We may provide you the opportunity to participate in an online survey or interactive poll on our site. If you participate, we may ask you for your contact information (such as name, shipping address, etc.) and your preferences in order to track voting.

Contact Information & Third-Party Data: If you contact Attentive by e-mail or letter, we may keep a record of your personal correspondence. Thus, if you report a problem with our website, we may collect such information in a file specific to you. Moreover, if you contact us through our feedback area, we require your name and email address in order to send you a reply. Additionally, if other users or third parties send us correspondence about your activities or postings on our site, we may keep the information in a file specific to you.

Browsing: Attentive collects IP addresses for system administration, to gather broad demographic information, to enable ads to be served on our site, to report aggregated information to our advertisers, for security purposes, and to monitor the level of activity on our site.

How do we use the information we collect from you?

Operation of the Website and Email: The information we collect from you is used to operate and enhance our website. We collect personally identifiable information in order to learn more about you and provide you with content, products, and advertising that you are more likely to find interesting. We may combine this with information we get from others to help understand your needs and provide you with better service. We also use registered user information to contact users when necessary and to send promotional emails.

Merchants: Except as disclosed in this Policy, we will not share personally identifiable information about our users with other merchants and third parties without your permission.

Emails: We will send registered users email containing information we think they will find interesting, such as news, new products, and services from our selected partners. It is our policy not to send messages to members who have asked us not to do so. By using our website, you expressly agree to receive this information. If you do not wish to receive these communications, you have the ability to opt out.

Testimonials: We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, contact us at

Who collects information?

Co-branded Services: Some website services are offered in conjunction with a partner company. In order to provide a co-branded service to you, it is necessary for us to share your personally identifiable information with our partner company. If you do not want your data to be shared, you can choose not to allow the transfer by not using our service. Also, when you send an email from our website, our third-party email provider will drop a cookie on your computer that will be used to track page views and tie them to people who have sent emails or who have filled out web forms.

Promotions, Contests, and Sweepstakes: Promotions that run on the website may be sponsored by Attentive and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer (for example, in the terms and conditions of a contest). You can decide not to participate in the promotion if you do not want your data to be shared.

Links and Ads to Third-Party Sites: Please be aware that sites on our website may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our website are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personally identifiable information. Additionally, other companies or ad servers that place advertising on our website may collect information about you through the use of cookies or clear GIFs when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information they collect.

Social Media Widgets: Our Web site includes social media features, such as the Facebook Like button, links to our social media presence on various sites and widgets, such as the share this button or other mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Log-in APIs: You can log in to the customer support area of our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and may provide you the option to share certain personally identifiable information or post information about your activities on this website to your profile page to share with others within your network.

Framing/Windows to Third-Party Sites: In addition to providing links to other websites, we sometimes window third-party sites for your convenience. If you click to learn more information, a window or frame containing the third party’s site may appear. Any time you are in a window (unless the window is another part of the Attentive website), you should assume your personally identifiable information is being collected, used, and disclosed in accordance with the windowed site’s policies.

Chat Rooms and Bulletin Boards: Except as otherwise expressly discussed in this Policy, this document only addresses the use and disclosure of information we collect from you. If you participate in chat rooms or message boards, your username will be displayed with your comment or posting. The information you provide while using services such as website chat rooms and bulletin boards is available for all to see; discretion should be used in disclosing personally identifiable information within such forums, as it may be collected by third parties. We encourage you to ask questions and to be very cautious before you disclose your personally identifiable information to others.

Surveys and Polling: From time to time, we may use a third party to conduct surveys about our website or polls about a particular issue. If we do, we will either tell you in advance who that third party is or obtain their promise that personally identifiable information will not be used or further shared with anyone outside of Attentive. Participation in these surveys or contests is completely voluntary and you, therefore, have a choice whether or not to disclose personally identifiable information.

With whom do we share your information?

We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy:

Fulfillment: Some online activities necessarily lead to a disclosure of your personally identifiable information to third parties, such as when you include your name and email address in an email to a third party or when you order merchandise in the shopping areas of our website for direct shipment to you. For example, in order to fulfill certain product orders, we must share your information with the product manufacturer, payment processor (e.g., credit card companies), and shippers.

Data Analysis Agents: The information collected through the website may be provided to an outside company for the purpose of analysis. This analysis is to help us to improve our sites and services to you, and to notify you of special offers that may be of interest to you.

Compliance with Service of Legal Process or Law Enforcement: Although it is unlikely, we may be required by law enforcement or judicialauthorities to provide personally identifiable information to the appropriate governmental authorities. If we receive such a request, without prior notice to you we will disclose personally identifiable information upon receipt of a court order subpoena, to comply with bankruptcy proceedings, to investigate hacking attempts, to cooperate with a law enforcement investigation or other similar legal processes. If we receive a subpoena as part of third-party civil litigation, we will attempt to provide you with electronic notice (i.e., via email) fourteen (14) days prior to disclosure of personally identifiable information. Moreover, we may release account information without notice to you when we in good faith believe such release is reasonably necessary to enforce or apply our Terms of Service Agreement or to protect the rights, property, computer security, and safety of our website, our users, or others.

Sale of the Company: You agree that we may assign, sell, license, or otherwise transfer to a third party your name, address, email address, member name, and any other personally identifiable information collected by us via the website in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or stock of Attentive or its affiliated entities. You will be notified via a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

What are my options regarding the collection, use, and distribution of my information?

Email and Promotional Mailings: We may, from time to time, send you e-mail or other communications regarding our products and services. If you do not wish to receive these promotional mailings, you can opt out by following the opt-out instructions in the email or sending an email to After that, you will not receive future communications or mailings.

How can I update, correct, or delete my personally identifiable information?

Website Services: Attentive provides you with a limited ability to access and edit the personally identifiable information you have provided us. Following registration you can review, change, or delete the information you have submitted. We encourage you to update your information promptly if it changes. To change, modify, or delete the information you previously provided, send an email to and specify what you want to have done. We will respond to your request to access within a reasonable timeframe.

Chat and Bulletin Board Postings:

To request removal of your personally identifiable information from our blog or community forum, contact us at In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

No Comprehensive Deletions: We will retain your information for as long as your account is active or as needed to provide you services. We will retain in our files information you have requested to remove if that information is necessary to resolve disputes, troubleshoot problems, or enforce our Terms of Service Agreement. Except as noted, upon request we will delete your information from our databases.

How do you prevent loss, misuse, or alteration of my information?

We assure you that your personal and account information is reasonably secure on our website. We employ encryption technology (SSL) in all parts of our website that require you to provide your login credentials, financial or credit card information. The personally identifiable information we collect is stored in secure operating environments that are not available to the public. Credit card information is encrypted. However, “perfect security” does not exist on the Internet. While we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. We cannot fully ensure that your private communications and other personally identifiable information will not be inadvertently disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to) disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate. If you have any other questions about security on our Web site, contact us at

Where can I find any changes to the Privacy Policy?

This Policy was implemented on and is effective immediately. If you do not agree with the terms of this Policy, you should send us an email opting out of it at and we will cancel your account privileges and remove your data (subject to the limitations described above). If we make changes to any terms or conditions of the Policy, the changes will be incorporated into this document so you will always know what information we gather, how we might use that information, and to whom we will disclose it. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. You are responsible for regularly reviewing this Policy. Continued use of our website after any modifications to this Policy shall constitute your consent to such modifications.

Attentive respects the intellectual property of others, and we ask our users to do the same. Any written notice describing the infringing activity must include the following information:

1. an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. a description of the allegedly infringing work or material;

3. a description of where the allegedly infringing material is located on the site;

4. information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;

5. a statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owners, its agent, or the law; and

6. a statement by you that the above information in your notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Contact Us
Rua da Cidade do Porto, n50, 1drt
4705-084 Braga

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Information Related to Data Collected through the Attentive Services

Attentive collects and processes 3rd party personally identifiable information under the direction of our customers. We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service.

An individual who seeks access, to correct, amend, delete inaccurate data or withdraw consent to further contact should direct their query to the Attentive customer they interact with directly (the data controller). If an Attentive customer requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.

Attentive will retain personally identifiable information we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.